Refund, Transfer and Cancellation Guidelines
Recreation Refund Policy
Cancellation, refund and transfer requests must be made seven business days prior to the scheduled start of the activity or event. There is a $5 processing fee for each change to the initial registration purchase.
If an activity or league is canceled or classes/teams are combined due to insufficient registration, you will be notified prior to the start date and will receive a full refund, credit or transfer to another activity/team.
To submit a registration change request (transfer, cancellation, refund) for Recreation activities and events (i.e. Aquatics, Enrichment, Fitness, Kids’ Zone etc.), contact the Registration Coordinator at sarmsbury@parkeronline.org or call 303.805.3273.
Sports Policies
If a league/program is canceled or teams are combined due to insufficient registration, you will be notified prior to the start date and will receive a full refund, credit or transfer to another sport or team.
Adult/Youth Sports League Late Fee: An additional fee per transaction will be added to registrations made within 10 days of each league’s listed start date; $10 for youth sports, $50 for adult sports.
Adult Sports: A minimum payment of $100 is due upon registration and is non-refundable; teams may also pay in full. Payment of any remaining balance is due on the start date of the league. Credit cards will automatically be charged; cash and check payments must be submitted no later than the start date of the league.
Cancellation, refund and transfer requests must be made seven business days prior to the scheduled start of the activity. The initial payment of $100 is non-refundable and there is a $5 processing fee for each change to the initial registration purchase.
Youth Sports: Cancellation, refund and transfer requests must be made seven business days prior to the scheduled start of the activity. There is a $5 processing fee for each change to the initial registration purchase.
To submit a sports registration change request (transfers, cancellations, refunds) for Sports activities or leagues, customers should email the Customer Service Specialist for the Sports Division at lmeadows@parkeronline.org or call 303.805.6324.
Other Refund Inquiries
| Refund Type | Contact Information | Notes |
|---|---|---|
| Birthday Parties | birthdays@parkeronline.org | Whenever possible, the Events team will work to reschedule the party to another date, especially in cases of illness. |
| Fieldhouse Day Camp | camps@parkeronline.org 303.805.6315 | All cancellations must be made in writing to the Day Camp Director or Assistant Director. |
| Facility Rentals | Fieldhouse - FHRentals@parkeronline.org Recreation Center - PRCRentals@parkeronline.org | The request should include the following details of reservation being modified: date, time, venue, renter name, and permit number. |
| Recreation Memberships | membership@parkeronline.org 303.805.3116 | Members must provide a written cancellation request and provide 30 days notice. |
| Parker Arts | PACEedu@parkeronline.org 303.805.3374 | Contact Parker Arts for arts and culture offerings at the PACE Center and The Schoolhouse. |
| Parks Rentals | PARKRentals@parkeronline.org 303.805.6329 | Report unused field space due to weather within 48 hours of the scheduled rental. |
Full Classes and Waitlists
The online system will automatically show customers when a class reaches maximum enrollment. In select instances, a waitlist option will allow patrons to sign up in case of cancellations or an added session. You will be contacted before being enrolled. For youth sports leagues, please call 303.805.6324 to be added to a waitlist.
Inclement Weather
For sports league weather-related game cancellations, call the Weather Line at 303.805.3288. Visit the Weather Procedures page for other weather-related inquiries.
Illness Policy
Participants may not attend classes or events if they have the following symptoms within the last 24 hours: nausea/vomiting/diarrhea, fever of 100 degrees or higher, eye drainage (excessive or extreme discomfort), strep throat or any other conditions requiring antibiotics.
If an illness or injury causes the participant to miss 50 percent or more of the activity, a pro-rated credit may be given. Notice of a medical issue must be received within two business days of the illness or injury.